Privacy Policy
Updated: November 3rd, 2025
Zola Counseling Solutions, PLLC, (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the site.
1. Information We Collect
We collect two types of information:
A. Personal Information You Provide
You may voluntarily share personal details when:
Completing our contact form (via Mailchimp)
Booking a consultation or appointment (via AcuityScheduling)
Accessing or submitting forms in our client portal (via IntakeQ)
This information may include:
Name, email address, and phone number
Preferred appointment times
Information related to your counseling needs or inquiries
Any other details you choose to share
B. Automatically Collected Information
When you visit our website, basic data may be collected automatically, such as:
IP address, browser type, device type, and operating system
Pages visited and duration of visits
Cookies and analytics data (used to understand site performance and improve user experience)
We do not collect Protected Health Information (PHI) through this website outside of the secure IntakeQ portal.
2. How We Use Your Information
We use collected data to:
Respond to inquiries submitted through our contact form
Schedule and manage appointments
Provide counseling and consulting services through secure, HIPAA-compliant systems
Improve website functionality and user experience
Send administrative updates, confirmations, or educational resources (when opted-in)
Comply with legal and ethical obligations
We do not sell or rent your personal information to any third party.
3. Third-Party Service Providers
To operate efficiently, we use trusted third-party platforms:
Mailchimp – for our contact form and limited email communications.
Mailchimp may collect minimal contact information. Their Privacy Policy is available at https://mailchimp.com/legal/privacy/.AcuityScheduling – for consultation booking. Acuity securely stores scheduling data. Their Privacy Policy is at https://acuityscheduling.com/privacy.php.
IntakeQ – for client forms, intake documents, and other HIPAA-protected information. IntakeQ is a HIPAA-compliant platform. Their Privacy Policy is available at https://intakeq.com/privacy.
These services have their own privacy practices and handle your data according to their policies.
4. Misuse of Contact Forms and Communication Channels
Our website contact forms, email addresses, and scheduling links are intended solely for individuals seeking counseling, consultation, or business services offered by Zola Counseling Solutions, PLLC.
We do not permit the use of these channels for:
Unsolicited marketing or advertising
Cold outreach, promotional offers, or sales solicitations
Automated bulk submissions or spam messages
Any messages sent for these purposes will be deleted without response and may be reported as spam or abuse.
Repeated or egregious misuse may result in blocking the sender’s IP address or reporting the activity to the appropriate service provider.
5. HIPAA & Confidentiality
Zola Counseling Solutions, PLLC complies with the Health Insurance Portability and Accountability Act (HIPAA).
All therapy-related forms, health data, and session information are managed exclusively through IntakeQ or other HIPAA-secure systems.
Do not include sensitive personal health information in emails, the website contact form, or AcuityScheduling messages.
Client records are confidential and disclosed only as required or permitted by law.
6. Cookies and Analytics
Our website may use cookies or similar technologies to enhance your experience and analyze traffic.
You can disable cookies in your browser settings. Doing so will not affect your access to our site.
7. Data Retention
General website and inquiry information is retained only as long as necessary to fulfill the purpose of collection.
Client records are stored and retained in accordance with HIPAA regulations and applicable state laws.
Once no longer needed, data is securely deleted or anonymized.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
However, no system can guarantee absolute security. Transmission of information via the internet is at your own risk.
9. Your Rights
You have the right to:
Request access, correction, or deletion of your personal data
Withdraw consent for communications
Request that your information not be used for marketing purposes
Requests related to your clinical records should be made directly through our client portal or by contacting us in writing.
10. Links to External Websites
Our website may include links to external websites or resources.
We are not responsible for the content, accuracy, or privacy practices of any third-party sites. Accessing those links is at your own discretion.
11. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 years old.
If we become aware that we have inadvertently collected such data, it will be deleted promptly.
12. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.” Continued use of our website indicates acceptance of the updated policy.
13. Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact:
Zola Counseling Solutions, PLLC
Email: info@zola-counseling.com
Phone: (202)753-5085
Mailing Address: 712 H St NE, #1827, Washington, DC 20002
Website: www.zola-counseling.com