Current Clients
Access Patient Portal
Use this link to view your account, reschedule appointments, make changes to your information on file and view your statement.
FAQs
How do I change my card on file?
To change your card on file, notify your therapist before your next appointment so that they don’t charge the card on file. Log-in to the client portal and select “Make Payment”. When you make the payment for your upcoming visit, you’ll have the option to “Use a New Card” and “Save the Card for Future Use”.
How do I request a document to be completed or signed by my therapist?
If you need a form or document signed by your therapist, please complete this form. Please note, any paperwork beyond a note for work or confirmation of services letter will incur a $40.00 fee.
What should I do if my insurance changes?
If you need to update, add or change your insurance information, please email a copy of the front and back of your insurance card to info@zola-counseling.com. We’ll need to verify benefits and coverage before your next appointment.
Can I still keep my next appointment if I have an outstanding balance?
All accounts must have no outstanding balances owed by the client. If you have an outstanding balance, you will be put on hold until you are able to pay the balance. If you would like to make a payment arrangement, contact us at info@zola-counseling.com.
Why am I not able to schedule my next appointment on the booking link?
If you have not had an appointment with your therapist for 45 days and no prior arrangements have been made, your chart will be closed in our system and you will not be able to schedule an appointment. If you want to get back on your therapists schedule, we can not guarantee availability.
Can someone else pay for my services?
If you would like a third party to cover the cost of your services (i.e. parent, spouse, etc.), please notify your therapist. We will send you an invoice for services rather than charging your card on file.